By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I am coaching a number of current and/or aspiring Chief Nursing Officers. As we talk about their goals, a recurring desire is to improve their executive presence. This is an intangible quality in leadership where the leader commands respect with their presence. It is having the "it" factor. This qualitiy can seem somewhat elusive. … [Read more...]
When Metrics Become Punitive
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What happens when our performance metrics become punitive? This is unfortunately happening in some healthcare environments. I have recently talked with two nursing directors who are on disciplinary performance plans because of low patient experience scores in some clinical areas under their supervision. Both feel that there … [Read more...]
Why EQ Matters More than IQ in Leadership
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I am coaching a nurse executive who has a dilemma with one of her directors. The director is in a key leadership role yet has issues relating to others with little insight into how she is perceived. Her behaviors include complaining about upper management, refusing to take responsibility for her mistakes, and intimidating staff … [Read more...]
How Do You Know That To Be True?
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A new graduate complains to her manager that her preceptor "has it out for me." The manager patiently listens to the story. It sounded to her like the preceptor was simply giving the nurse some developmental feedback. Nothing seemed out of the ordinary about the situation or what was said. The new graduate ended the story by … [Read more...]
When Staff Gossip
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Is there a way to stop the gossip? A manager recently asked me this during a workshop. She wondered how much she should tolerate and when should she become involved. Her question is an interesting one. Leadership experts now recognize that negative or malicious gossip is that it is like a virus that can take over and destroy a … [Read more...]
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