By Rose O. Sherman, EdD, RN, NEA-BC, FAAN The successful hiring of great candidates is only the first step. Staff retention begins with a good onboarding experience. Unfortunately, some nurse managers delegate these responsibilities to preceptors or unit educators sometimes without good follow-up. This happened to a manager I recently spoke with. He thought things … [Read more...]
Coaching Emotionally Fragile Staff
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I was recently asked by a manager on a webinar what strategies she should use when coaching a new graduate who is emotionally fragile and reactive to feedback. The nurse was stressed, anxious and demonstrated catastrophic thinking when suggestions were made to improve performance. The manager expressed concern because the new … [Read more...]
The Need to Be a Servant Leader
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN In Leading Matters, John Hennessy recently retired President from Stanford University shares with candor what he learned on his leadership journey. One of the points he eloquently makes is the need to adopt a servant leader mindset. He believes that leaders should always remember that it is their staff who do the heavy lifting. The … [Read more...]
Staff Engagement – A Joint Responsibility
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nurse leaders often ask me how they can move the needle on their staff engagement. In many organizations, it is a very challenging problem with nursing engagement numbers often lower than the 33% of the workforce reported by Gallup in their data on the US workforce. While nurse leaders play a key role in staff engagement, … [Read more...]
The Power of Assuming Good Intentions
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A new nurse manager recently told me about a staff member who sent her an email that seemed very rude and copied most of the unit staff. The manager was very upset with the email and automatically assumed the worst - that the staff member was being very disrespectful. I told her to just sit with the staff member and talk with her … [Read more...]
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