By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A manager recently asked me what she should do if she no longer trusted her CNO. She had heard rumors that there was discussion about merging her unit with another unit in the hospital because of their volatile patient volumes. The CNO told her that there were no such plans. She soon learned otherwise. The merger had been … [Read more...]
Building Trust in the Workplace
By Rose O. Sherman, EdD, RN, FAAN "I am not upset that you lied to me. I'm upset that from now on I can't believe you." - Fredrich Nietzsche Kate Smith asked her nurse manager for a letter of reference for admission to a graduate nursing program. Her manager assured her that she was a great candidate for the program and she would be happy to write the letter. Kate … [Read more...]
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