By Rose O. Sherman, EdD, RN, NEA-BC, FAAN In his book The Speed Of Trust, Stephen M.R. Covey points out that trust is the currency of leadership. When trust is high, things can happen quickly often at a much lower cost. When trust is low, things happen slowly and cost more. New managers are often frustrated that their staff doesn't trust them. Yet why should they? Trust … [Read more...]
What am I not saying that needs to be said?
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN In a recent Smart Leader brief, author Jerry Colana discussed how conflict avoided is usually only conflict postponed. His observation made me think about a situation recently presented to me by a nurse leader involving one of her staff nurses. She was concerned about the abrupt approach that this preceptor was using with new … [Read more...]
Words Have Power in Leadership
By Rose O. Sherman, EdD, RN, FAAN Words have power in leadership. During a recent leadership workshop, a manager was telling the class about her frustrations with her staff. As I listened to her, I could not help but notice how many times she used the word "they". I stopped her and asked who "they were". I pointed out to her that the use of "they" instead of "we" … [Read more...]
What We Can Learn from the Hearing Aid Industry
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I often hear leaders dismiss the fact that disruption in healthcare might come from outside the healthcare industry. They justify these feelings by saying that healthcare is so regulated that the bar to entry is high. They tell me that companies like Amazon or Walmart will quickly become disillusioned. These leaders fail to … [Read more...]
Learning from Your 360-Degree Assessment
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Many nurse leaders have the opportunity at some point in their careers to have a 360-degree leadership assessment. These assessments can be extremely valuable learning tools if viewed in the right way. Some leaders may feel insecure about the findings. I am currently working with a non-healthcare leader who is focused on figuring … [Read more...]
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