By Rose O. Sherman, EdD, RN, NEA-BC, FAAN One of my graduate students who recently became a manager complained to me that her staff did not trust her. She had only been in the role for 3 months. She is the third manager in five years. This trend of frequent turnover of managers is very concerning because we know that trust takes time to build. It is an essential building … [Read more...]
Choose Your Words Wisely
By Rose O. Sherman, EdD, RN, FAAN During a leadership workshop that I recently taught, a manager was telling the class about her frustrations with her staff. As I listened to her, I could not help but notice how many times she used the word "they". I stopped her and asked who "they were". I pointed out to her that the use of "they" instead of "we" conveyed to me a lack … [Read more...]
Managing Rumors
By Rose O Sherman, EdD, RN, FAAN Young managers often ask me about the rumor mill and whether or how to best manage it. The problem with rumors especially negative ones is that it can be like a virus that takes over and destroys and healthy work environment. Rumors and gossip fly especially during times of organizational change. Staff often imagine the worse in the … [Read more...]
3 Steps to Give More Effective Difficult Feedback
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A young manager recently told me how much she was dreading a crucial conversation that she needed to have with one of her experienced staff members. The nurse was very disrespectful to her at a staff meeting. It was painful, public moment. The manager exercised a great deal of emotional restraint and chose to do the right thing … [Read more...]
Breaking All the Rules
By Rose O. Sherman, EdD, RN, FAAN "Personal and organizational effectiveness is proportionate the strength of leadership". John Maxwell My students often ask me about books that have profoundly influenced my thinking about management and leadership. A book, that I found helpful in my own leadership journey, was published initially more than a decade ago and recently … [Read more...]
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