By Rose O. Sherman, EdD, RN, FAAN In research that I have done with charge nurses, conflict management has been identified as the top challenge that they confront in their roles. Charge nurses reported that they are frequently mediating conflicts that occur with physicians, other departments, among team members or sometimes with family. The generational diversity in the … [Read more...]
Charge Nurse Series Part 3 – How to Communicate Effectively
By Rose O. Sherman, EdD, RN, FAAN "Seek first to understand, then to be understood." Stephen Covey Several years ago, I was involved in a series of 10 charge nurse workshops conducted by a large health system. As part of these workshops, we surveyed the 350 charge nurses who attended about their thoughts about their role challenges and qualities important to doing the … [Read more...]
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