By Rose O. Sherman, EdD, RN, FAAN "Good feedback is hard to come by. It is difficult to give, difficult to elicit and difficult to receive". Sylvia Ann Hewlitt If you ask any nursing leader about challenging parts of the role, the issue of having to give negative performance feedback is high on the list of least favorite leadership activities. Too often, it gets put … [Read more...]
Confronting Performance Problems
By Rose O. Sherman, EdD, RN, FAAN I was discussing the challenges of being a nurse leader in today's environment in a conference presentation. A leader in the audience told me that one of her great challenges was confronting performance problems, especially those involving customer service. "I just expect because my staff are all professionals that they will come to work, … [Read more...]
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