By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A nurse manager recently told me that her favorite book was Radical Candor by Kim Scott. The author of the book recommends a very direct and candid approach to giving feedback. But not experts agree that this results in improved performance. An article in the March/April 2019 edition of the Harvard Business Review titled The … [Read more...]
Giving Constructive Performance Feedback
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN In the programs that I teach with nurse leaders, one area that they struggle with is giving performance feedback when it is negative. They just want their staff to meet their professional expectations. A typical scenario for a young new manager involves a staff member who is repeatedly late to work. The previous nurse manager may … [Read more...]
Getting Honest Feedback
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN The late Norman Vincent Peale once made the critical observation that "the trouble with most of us is that we would rather be ruined by praise than saved by criticism." This can easily happen in leadership because the higher you go, the less likely … [Read more...]
Why Feedback Fails
By Rose O. Sherman, EdD, RN, FAAN "Good feedback is hard to come by. It is difficult to give, difficult to elicit and difficult to receive". Sylvia Ann Hewlitt If you ask any nursing leader about challenging parts of the role, the issue of having to give negative performance feedback is high on the list of least favorite leadership activities. Too often, it gets put … [Read more...]
Questions to Ask Yourself as a Nurse Leader
By Rose O. Sherman, EdD, RN, FAAN “It is necessary ... for a man to go away by himself ... to sit on a rock ... and ask, 'Who am I, where have I been, and where am I going?” - Carl Sandburg Poet Getting honest feedback as a nurse leader can be challenging especially as you move into more senior positions. Many Chief Nursing Officers tell me that they miss the coaching … [Read more...]
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