By Rose O. Sherman, EdD, RN, FAAN, NEA-BC There are few leaders that exquisitely manage every conversation that they have with a boss, a peer or a staff member. But what do you do if you have really bungled a conversation and now worry that the relationship is damaged - maybe beyond repair. That was a question I was recently asked by a colleague who lashed out during an … [Read more...]
The Art of the Crucial Conversation
By Rose O. Sherman, EdD, RN, FAAN Some conversations are just so much more difficult than others. I was reminded of this last week when I spoke with a prominent nurse leader, and had to deliver the bad news that her article had not been accepted for publication. I was able to deliver the news in person (always a preferred method) but thought carefully in advance about the … [Read more...]
How to Have that Crucial Conversation
By Rose O. Sherman, EdD, RN, FAAN When I talk to nurse leaders about books that they would recommend to new leaders, one that is high on the list is the book Crucial Conversations. I have noticed it on the bookshelves of so many leader office that I have visited. One nurse leader referred to the book as her leadership bible. I just seem to be having many more of these … [Read more...]
Confronting Performance Problems
By Rose O. Sherman, EdD, RN, FAAN I was discussing the challenges of being a nurse leader in today's environment in a conference presentation. A leader in the audience told me that one of her great challenges was confronting performance problems, especially those involving customer service. "I just expect because my staff are all professionals that they will come to work, … [Read more...]
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