By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I hate conflict, a manager recently told me. Her goal is to make her unit a conflict-free zone. This is a worthy goal but probably not doable I warned her. We know from the work of Patrick Lencioni that the inability to effectively deal with conflict is one of five dysfunctions seen in teams who don't work well together. When teams … [Read more...]
Learning from Criticism
By Rose O. Sherman, EdD, RN, FAAN "Criticism, like rain, should be gentle enough to nourish a man’s growth without destroying his roots." Frank A. Clark A nurse leader recently talked with me about a session that she had with a Human Resource manager. She was being advised on how to manage a serious disciplinary issue with a staff member. During this session, she was … [Read more...]
Charge Nurse Series Part 4 – How to Manage Conflict
By Rose O. Sherman, EdD, RN, FAAN In research that I have done with charge nurses, conflict management has been identified as the top challenge that they confront in their roles. Charge nurses reported that they are frequently mediating conflicts that occur with physicians, other departments, among team members or sometimes with family. The generational diversity in the … [Read more...]
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