By Rose O. Sherman, EdD, RN, NEA-BC, FAAN During the past few years, some nurse leaders have talked with me about the difficulty that some young nurses have in establishing connections with the patients that they care for. They wonder aloud if the fine art of conversation was still being taught in school. My faculty colleagues also comment on a different student … [Read more...]
Watch Your Digital Body Language
By Rose O. Sherman, EdD, RN, FAAN, NEA-BC Have you ever sent a text or email message that was completely misunderstood by the recipient? Most leaders have had this experience. Our digital communication style and the signals we send through it have become a key part of leadership communication skills. Leaders are searching for ways to reduce the confusion and frustration … [Read more...]
Coaching Staff Who Are Chronically Late to Work
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Recently in a leadership development session, a manager presented the problem of a highly competent nurse who is often late to work. She told the group that she did counseling and when it worked - it was only for a short period of time. Her dilemma is that the employee involved is one of her best nurses who gives 100% of herself … [Read more...]
Building a Culture of Team Backup
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Casey Stengel, the late and great coach of the Yankees, once noted that you can hire great players but getting them to play together is another story. Most nurse leaders would agree with this assessment. Building effective teams can be very challenging in nursing especially with 12-hour shifts where team composition is constantly … [Read more...]
The High Cost of Lost Trust in Leadership
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A manager recently asked me what she should do if she no longer trusted her CNO. She had heard rumors that there was discussion about merging her unit with another unit in the hospital because of their volatile patient volumes. The CNO told her that there were no such plans. She soon learned otherwise. The merger had been … [Read more...]
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