By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I had a mentor who often said that the "soft skills" are frequently the "hard skills" to master. Communication is undoubtedly at the top of that hard skills list. Poor communication skills in healthcare environments can lead to medical errors, fragmented care, poor team coordination, and incivility. They also lead to patient/family … [Read more...]
10 Essentials When Leading in a Unionized Environment
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN In July 1974, Congress gave private-sector healthcare employees the right to join unions. Since then, the number of nurses working under union contracts has steadily grown to 20%. National Nurses United is one of the nation's largest unions, representing over 225,000 nurses. Other large unions include SEIU, the Teamsters, State … [Read more...]
Too Young to be Our Leader
By Rose O. Sherman, EdD, RN, NEA-BC As many seasoned nurse leaders retire, younger nurses are stepping into leadership roles. Many tell me they are being challenged by their more experienced staff about their age and abilities to step into these complex leadership roles. Instead of receiving support, they are getting pushback even when no other staff member on the unit has … [Read more...]
Leader Inspired Work – Insights from Laudio
The following is an interview with Tim Darling, President of Laudio and author of the new book Leader Inspired Work: Insight and Tools for Healthcare Managers. This new book, which includes tools and strategies, is built on the insights, research, and experience gained from working with healthcare leaders across the United States. What led you and the Laudio team to write … [Read more...]
Watching Our Paraverbal Communication
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN When I conduct our leadership workshops, I always listen to leaders' new observations about the content delivered, especially in communication. A growing number of nurse leaders now report concerns about paraverbal communication in their teams. Paraverbal communication is the way you say something. This includes the tone of … [Read more...]
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