By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Front-line leaders tell me that recent frequent changes to organizational policies and practices have left staff reeling. We know from Gallup research that the four qualities that staff look for in their leaders are trust, stability, compassion, and hope. COVID-19 is creating challenges in two of these four qualities - trust and … [Read more...]
Adaptability an Essential Competency
By Rose O. Sherman, EdD, RN, FAAN During a virtual workshop, a perioperative leader asked the insightful question - should we be interviewing for different skills in this environment? We have learned from polling during these workshops over the past two months that the majority of health systems … [Read more...]
Cultivating Hope in Challenging Times
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Napoleon Bonaparte once said, "A leader is a dealer in hope." His observation is supported by Gallup's research findings of what staff wants from their leaders in times of crisis. Yet instilling hope can be challenging at a time when there are so many unknowns and life … [Read more...]
Avoiding the Escalation of Commitment Problem
Rose O. Sherman, EdD, RN, NEA-BC, FAAN A nurse leader recently asked me for advice about what to do when a leader in her organization has made a bad decision and is now doubling down on that decision even though he is wrong. The situation involved a poor decision about a PPE supply chain that is not working out. It is a classic example of the psychological phenomena … [Read more...]
Balancing Compassion with Professional Expectations
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What is the leadership balance between feeling compassion for staff who have been through so much with professional expectations? This was a question that a critical care director recently asked me. Her staff, she explained, is understandably burned out as an outcome caring for so many COVID-19 patients. They feel a collective … [Read more...]
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