Emerging Nurse Leader

A leadership development blog

Are We Held Hostage by HCAHPS Scores?

by

By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A CNO colleague recently shared that health systems tolerate terrible behavior from patients and families because they are worried about their HCAHPS scores. She noted, "We are being held hostage because these scores impact our reimbursement. It seems crazy because the demand for healthcare far exceeds our ability to supply it. … [Read more...]

Five Takeaways from the Gallup Workforce Summit

by

By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Last week, I attended the 2024 Gallup Workforce Summit in Omaha, Nebraska. I am always interested in tracking Gallup workforce trends because their research has a historical perspective of almost 50 years. Gallup insights are also interesting because they have client data from every industry, and their work is global. Five … [Read more...]

Clap In and Clap Out of the Shift

by

By Rose O. Sherman, EdD, RN, NEA-BC, FAAN During a recent leadership development program, nurse managers discussed the importance of touchpoints, recognition, and feedback to keep their younger staff engaged. One manager explained, "No news has been good during my career, but this does not work with younger staff. Today's newer nurses want a lot of feedback (especially … [Read more...]

Rebuilding Trust in Your Leadership

by

By Rose O. Sherman, EdD, RN, NEA-BC, FAAN New leaders often wonder why building a trusting relationship in their new roles takes so long. Trust is a bedrock of leadership. As Warren Buffet has noted, trust is like the air we breathe- no one notices when it is present. When it is absent - everyone notices." Building trust is a slow and delicate process, and it's essentially … [Read more...]

A CNO Goes Incognito – An Update

by

By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I published the blog below two years ago as we emerged from the COVID-19 pandemic. At the time, many leaders were fascinated with this blog and asked about the CNO's identity. I promised confidentiality to the CNO at the time. We even changed the identity from male to female to avoid detection. Fast-forward to today, and Brian … [Read more...]