Being Promoted from Within

By Rose O. Sherman, EdD, RN, NEA-BC, FAAN

Promotions from within can be tricky.  Not everyone will be thrilled that you were selected for the position. A new nurse manager recently told me about her struggles managing her former peers. While initially, the staff seemed happy with her selection, she is now finding resistance especially when she attempts to hold her former peers accountable for their performance. This new manager is learning that while having experience in an organization can be a tremendous advantage, internal promotions also have some unique challenges.

On the positive side, you will not have the steep learning curve about the unit/organizational culture or staff that a leader selected outside the unit might experience.  On the negative side, your former opinions about unit functioning and work habits are well-known to your staff.  In your new leadership role, you will be expected to support and implement decisions made by your organizational leadership.

Your relationship with co-workers will inevitably change as you move from friend and confidant to manager and coach.  This can lead to awkwardness as you see balance in a new and different relationship.  There may also be a few staff who don’t support your selection and may have even applied for the position themselves.  Navigating these changes can be challenging, but the following are some important dos and don’ts.

The Dos

1. Meet individually with each staff member regardless of how well you know them.  Inquire about their goals and expectations like you would with new staff.
2. Tackle any awkwardness head-on by letting staff know that switching from peer to nurse leader can be challenging for them and you.
3. Acknowledge the disappointment of staff who may have applied for the role and not been selected.  Let them know you are supportive of their career goals.
4. Accept that some staff may decide to transfer or leave the unit because they are unhappy with the change including your selection.
5. Ask for the support of staff. Let them know they are valued, and that you need your support to be effective in your new role.
6. Use your organizational knowledge about staff from your previous role to your advantage by working hard to help staff achieve their goals and capitalize on their strengths.
7. Seek to achieve some early wins by helping to solve a few frustrating process or procedure problems that staff has long complained about.
8. Work hard to earn the trust and respect of your staff. Don’t assume it will be automatic.
9. Seek an experienced leader-mentor in your organization to discuss managing difficult situations.
10. Talk with the staff you have had close friendships with who now report to you about how your relationship may need to change.

The Don’ts

1. Don’t begin your leadership role like a bull in a china shop even if you know that major change is needed.  Initiate change incrementally.
2. Don’t play favorites with former friends Work to be seen as someone who is consistently fair with everyone.
3. Be very cautious about socializing with former peers.  It is often best to maintain a distance, especially in the initial stages of your transition.
4. Resist taking a patient assignment or getting too involved in clinical care if you have moved into a management role.  You will neglect other responsibilities.
5. Don’t ignore performance problems in a former peer.

Being promoted to a leadership role where you now manage your peers takes diplomacy and emotional intelligence to manage what is often a delicate situation.  You can be friendly without being a friend. If it’s handled well, there comes a time when people forget that you were a peer and see you as their leader.