When Staff Are Not Happy - Emerging Nurse Leader

By Rose O. Sherman, EdD, RN, NEA-BC, FAAN

What do you do when staff members walk into your office and tell you that they are not happy? Many new managers become concerned and upset when this happens. They often don’t know that a tough lesson that leaders learn early is that they can’t make everyone happy. There will always be people who are upset with something you do or are disappointed in you because you can’t grant a request. You may never seek to intentionally hurt or disappoint someone but at some point, you will. You need to make peace with this reality and let go of guilt. When you first begin a position, some staff may decide to leave. You can’t take this personally. Some turnover with leadership change is inevitable. It is key to remember that happiness at work is a two-way street.

The responsibility to be happy at work is a shared responsibility. Marshall Goldsmith in his book Triggers advises that we should ask the staff who complain about being unhappy at work to ask themselves this reflective question “Did I do my best to be happy today?” Being happy at work is important.

Why Happiness at Work does Matter

Diane Scott has written a Center for American Nurses Association whitepaper on Happiness at Work. She has written that not only is there a positive correlation between happiness at work and the individual nurse’s life and professional satisfaction, but there is also a strong business case. Employee happiness increases productivity improves retention. It has also has been demonstrated to improve patient outcomes. Being happy at work is important to satisfaction because so much of our time is spent in the work setting. There is no one size fits all for staff happiness.

The Nurse Leader’s Responsibility

While nurse leaders cannot make staff happy, they can establish workplace cultures that engage and empower staff – two key components to work happiness. Building a sense of community among staff is crucial because personal relationships with others at work do impact workplace happiness. It is also important to staff that the leader demonstrate that they are happy in their own roles. Some key evidence-based leadership strategies that have been demonstrated to increase staff happiness include the following:

Provide a clear vision about the work and goals of the organization
Value the importance of everyone’s contribution to the work of the unit
Listen to staff and make them feel like their opinions matter
Give staff autonomy in their work
Communicate honestly even during tough economic times
Ensure that no-one is working in isolation
Establish a culture of celebration of everyone’s successes
Don’t tolerate bullying and discourage cliques
Treat all team members with the same respect

Srikumar Rao, a Columbia University Professor and author of Happiness at Work, proposes from his research that when we create our own experiences on the job. Happiness at work is a very individual thing. Two employees can have very different experiences within the same organization. Happiness ultimately comes from within, and how we view our circumstances. If you wait for your manager, your colleagues or your organization to make you happy, nothing will happen. It is important for the individual to have a clear sense of what makes them happy or unhappy at work, and what actions they can take to change their own situation.

All of us have a strong need to be respected, recognized for our talents, feel a sense of belonging and do work that we feel is essential. Only an individual staff member can truly know whether they are happy at work and if not, does something need to change. Nurse leaders can create an environment for staff happiness but may find that some staff are still unhappy. That is not the nurse leaders responsibility, and it never can be.

Read to Lead

Ambalie, T. & Kramer, S. (2011). The Progress Principle: Using Small Wins to Ignite Joy, Engagement and Creativity at Work. Boston: Harvard Business Review Press.

Goldsmith, M. (2015). Triggers: Becoming the Person You Want to Be. New York: Crown Books.

Rao, S. (2010). Happiness at Work: Be Resilient, Motivated and Successful – No Matter What. New York: McGraw-Hill

Read Rose Sherman’s new book – The Nurse Leader Coach: Become the Boss No One Wants to Leave