By Rose O. Sherman, EdD, RN, FAAN During a leadership workshop that I recently taught, a manager was telling the class about her frustrations with her staff. As I listened to her, I could not help but notice how many times she used the word "they". I stopped her and asked who "they were". I pointed out to her that the use of "they" instead of "we" conveyed to me a lack … [Read more...]
The Words that We Use
By Rose O. Sherman, EdD, RN, FAAN "Whatever words we utter should be chosen with care for people will hear them and be influenced by them for good or ill." Buddha I recently met with a new nurse manager who was struggling in her role. She was relating to me the difficulties that she was having in gaining the cooperation of staff in some of the changes that she wanted to … [Read more...]
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