By Rose O. Sherman, EdD, RN, FAAN “You can't hammer in a nail with words...""No, but you can start a war with them.”    Ben Galley A nurse leader told me a story about a leadership development program that she had recently attended.  As part of a take home assignment, they were asked to track for one week how many times they used the word "no".  It turned out to be very … [Read more...]