By Rose O. Sherman, EdD, RN, NEA-BC,FAAN The art of listening is an overlooked leadership tool.  Yet, we know that leaders who are good listeners are better at building trust and promoting loyalty.  I once worked with a senior nurse leader who wore a rubber band on her wrist.  I was curious as to why she did this.  She told me that she had to resist her urge to … [Read more...]