y Rose O. Sherman, EdD, RN, FAAN "Knowledge gaps can be hard to pinpoint and diagnose at first because many work processes today are so intangible and complex." - David DeLong A nurse manager recently described to me her leadership dilemma.  For years, she had been fortunate to a have a cadre of very experienced staff with longevity on the unit.  Over the past year, many … [Read more...]