By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A nursing director recently asked me how to dial down incivility when it runs rampant in the work environment. It is a great question because some of this reflects what is happening in society. Research from the Pew foundation indicates that the majority of Americans (75%) believe that the lack of civility is a crisis in US … [Read more...]
When Incivility is Normalized in a Culture
By Rose O. Sherman, EdD, RN, FAAN Incivility in our culture has substantially increased and to an extent, it has been normalized in this social media era. We don't think of incivility or bullying as the normalization of deviance but it is and once this has happened, it can be extremely difficult to make shift back. What is the Normalization of Deviance? The … [Read more...]
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