By Rose O. Sherman, EdD, RN, NEA-BC, FAAN The other day, a nurse manger talked with me about her unit's Gallup Q12 scores.  They were disappointing.  I asked her to think about her own level of engagement.  She said she had withdrawn from her work because she felt so overwhelmed with her new responsibilities.  We know that engagement starts with the nurse leader coach. … [Read more...]