By Rose O. Sherman, EdD, RN, FAAN In research that I have done with charge nurses, conflict management has been identified as the top challenge that they confront in their roles. Charge nurses reported that they are frequently mediating conflicts that occur with physicians, other departments, among team members or sometimes with family. The generational diversity in the … [Read more...]
The Words that We Use
By Rose O. Sherman, EdD, RN, FAAN "Whatever words we utter should be chosen with care for people will hear them and be influenced by them for good or ill." Buddha I recently met with a new nurse manager who was struggling in her role. She was relating to me the difficulties that she was having in gaining the cooperation of staff in some of the changes that she wanted to … [Read more...]
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