By Rose O. Sherman, EdD, RN, NEA-BC, FAAN How can I more effectively manage conflict. This is an issue that many leaders struggle with. The following is a case scenario that is often brought up in leadership development sessions. The Case Scenario A charge nurse on your unit complains … [Read more...]
Conflict with a New Boss
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Managing conflict well is a challenge for most nurse leaders under the best of circumstances. When the conflict is with your boss, it can be difficult and stressful. One of my colleagues talked with me about her dilemma with her boss. My colleague has been in a director role in her hospital for almost ten years. A new CNO was … [Read more...]
Managing Conflict Effectively
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Guiding team members to get past their day to day problems, conflicts and communication issues toward a goal of working as a high performance work team can be a significant leadership challenge. Yet, nowhere are the stakes higher than in the health care, where team synergy and interdependence are required for high quality patient … [Read more...]
Managing Conflict
By Rose O. Sherman, EdD, RN, FAAN “Our ultimate freedom is the right and power to decide how anybody or anything outside ourselves will affect us” Stephen Covey Managing conflict is a key skill that nurse leaders need to develop. Like it or not, conflict is inevitable in organizational life. It does not need to be as destructive as it sometimes it. In today’s … [Read more...]
When the Conflict is with Your Boss
By Rose O. Sherman, EdD, RN, FAAN “Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship or deepening it. That factor is attitude.” – William James Managing conflict well is a challenge for most nurse leaders under the best of circumstances. When the conflict is with your boss, it can be difficult … [Read more...]
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