Emerging Nurse Leader

A leadership development blog

Using Net Promoter Data to Improve Retention

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN   Net Promoter or Net Promoter Scores are a widely used market research metric that typically takes the form of a survey question asking respondents to rate the likelihood that they would recommend a company, product, or service to a friend or colleague.  It is part of the HCAHPS patient satisfaction assessment. I have … [Read more...]

When Nursing Workforce Data Helps to Explain What is Happening

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN             One of the challenges for nurse leaders in looking at what is happening with the workforce is access to good current data. There is so little out there right now. That is why the recent 2020 National Nursing Workforce study published in the April 2021 issue of the … [Read more...]

Using Job Embeddedness to Promote Retention

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nurse retention is both challenging and tricky today. Why some nurses stay, and others leave is not always easy to predict and can be different across settings. That is why the concept of job embeddedness becomes important. Job embeddedness is the collection of forces that influence employee retention. It can be distinguished … [Read more...]

When Nurses Are Not Ready for a New Beginning

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN               Over the past six months, I have presented webinars for nurse leaders across the country on the topic of thriving after a lifequake. An interesting takeaway from these sessions has been that healthcare leaders want to resume business as usual, but many nurses are … [Read more...]

Using Mid-Shift Huddles to Improve Care and Teamwork

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Start of Shift and End of Shift Huddles are pretty routine in most acute care settings. There is strong evidence that huddles improve communication, team collaboration, collective awareness, and safety. But the reality is that a lot can happen in 12 hours on busy units with admissions, transfers, and discharges. Today, many … [Read more...]