By Rose O. Sherman, EdD, RN, NEA-BC, FAAN To economize, many health systems are eliminating nursing leadership roles, impacting numerous loyal, hard-working nurse leaders. How do you leave a difficult job situation without conveying anger? I recently talked with a leader who found herself in this situation. She understood that the decision was not personal but could not … [Read more...]
Relational Leadership in a Transactional World
By Rose O. Sherman, EdD, RN, NEA-BC There is significant research evidence that a relationship leadership style (authentic, servant, and human-centered leadership) is linked to more effective recruitment and retention and quality patient outcomes. However, nurse leaders increasingly tell me staying relational is more complicated in a transactional healthcare environment. … [Read more...]
The Role of Nurse Recognition
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN The topic of recognition is coming up more frequently today as I talk with nurse leaders. They see it as a double-edged sword. While most understand the importance of giving recognition, they now find many staff who want recognition for doing the bare minimum. One manager explained his dilemma in a recent coaching session: "So we … [Read more...]
Who Owns the Patient Experience?
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nurse managers increasingly report dissatisfaction with how accountability for the patient experience is viewed in their health systems. Consider the following story an Emergency Department Manager recently reported in a manager focus group: “ We have had a triage tent in front of my ED for almost two years – that’s how busy we … [Read more...]
Why Learning to Think Critically is Hard
By Rose O. Sherman, EdD, RN, FAAN I had an interesting discussion with a group of nurse leaders about the challenges they see with their RNs around critically thinking through complex situations. They observed that new nurses ask for recipe-like guidelines for every situation. Nursing does not work that way, they noted - every patient is different, and there are so many … [Read more...]
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