By Rose O. Sherman, EdD, RN, FAAN I was recently speaking with a colleague who was telling me about unique role that she has been offered with a well known health care delivery services company. It is one of those new job titles that we are beginning to see in healthcare - Vice President of the Patient Experience. She had not yet committed to the position so I asked her … [Read more...]
Giving Staff a Second Chance
By Rose O. Sherman, EdD, RN, FAAN “Success does not consist in never making mistakes but in never making the same one a second time.” George Bernard Shaw "I hope she will give me a second chance.........I lost my cool and said many things that I should not have and then I walked out." This was a conversation that I had recently with a staff member that I am mentoring. … [Read more...]
Promoting Staff Accountability
By Rose O. Sherman, EdD, RN, FAAN "You can’t change the standard of practice unless you know what to do when you show up." Maria O'Rourke, DNSc, RN, FAAN We are living in interesting times. Ethicists have commented that there has been a change in the willingness of individuals to accept responsibility. for their behavior. The culture has instead become one of blame. … [Read more...]
Avoiding Team Failure
By Rose O. Sherman, EdD, RN, FAAN "Most successful people learn to be competitive with their peers, and protective of their reputations. It is a challenge for them to turn those instincts off for the good of team, but that is exactly what is required". Patrick Lencioni In today's health care environment, much of our work is team-based and this will increase as we move … [Read more...]
Leadership Career Derailers to Avoid
By Rose O. Sherman, EdD, RN, FAAN In nursing leadership development, we spend a great deal of time talking about competencies, skills and behaviors that one needs to develop to be successful. Much less time is spent talking about what we should either avoid doing or stop doing. It is important to recognize that leadership is both an art and a science. The art of … [Read more...]
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