By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nurse leaders often ask me how they can move the needle on their staff engagement. In many organizations, it is a very challenging problem with nursing engagement numbers often lower than the 33% of the workforce reported by Gallup in their data on the US workforce. While nurse leaders play a key role in staff engagement, … [Read more...]
The Power of Assuming Good Intentions
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A new nurse manager recently told me about a staff member who sent her an email that seemed very rude and copied most of the unit staff. The manager was very upset with the email and automatically assumed the worst - that the staff member was being very disrespectful. I told her to just sit with the staff member and talk with her … [Read more...]
Managing Resignations with Grace
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Many managers dread when staff walk into their office and say, I need to talk with you about something. They fear that something will be a resignation and sometimes it is. In today’s workplace with nurse vacancy rates hovering around 10%, losing an experienced staff member can present significant staffing challenges. Even with … [Read more...]
Creating Psychological Safety
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I was recently asked by a new manager how to begin rebuilding psychological safety on a unit where staff deeply distrusted their previous leader. Mending a broken trust can be challenging. Blame and incivility were characteristics of the culture that had evolved over many years. New graduate turnover was very high because of the … [Read more...]
Pushing Staff Out of the Nest
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Sometimes leaders need to push their staff out of the nest to help them to grow. I recently spoke with a manager who found herself in this position. One of her charge nurses had asked to attend the emerging leader course in her health system. She did well in the course and was identified as a high potential future leader in her … [Read more...]
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