Emerging Nurse Leader

A leadership development blog

Are We Held Hostage by HCAHPS Scores?

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A CNO colleague recently shared that health systems tolerate terrible behavior from patients and families because they are worried about their HCAHPS scores. She noted, "We are being held hostage because these scores impact our reimbursement. It seems crazy because the demand for healthcare far exceeds our ability to supply it. … [Read more...]

Five Takeaways from the Gallup Workforce Summit

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Last week, I attended the 2024 Gallup Workforce Summit in Omaha, Nebraska. I am always interested in tracking Gallup workforce trends because their research has a historical perspective of almost 50 years. Gallup insights are also interesting because they have client data from every industry, and their work is global. Five … [Read more...]

Self-Awareness in Leadership

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nursing leadership success today demands a very high level of emotional intelligence. There are five essential skills to becoming more emotionally intelligent. These include: Self-awareness - knowing one's strengths, weaknesses, drives, values, and impact on others. Self-regulation - controlling or redirecting impulses and … [Read more...]

When Staff Overshare

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A very big challenge for many nurse managers today involves staff oversharing information with them to the point of discomfort. Consider the following story told to me by a leader: I like to think of myself as a servant leader, but I wonder if things are going too far with some of my team members. Nurses today seem to want to … [Read more...]

New Social Determinants of Work Health

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By Rose O. Sherman, RN, EdD, FAAN, NEA-BC For the past few years, I have been talking to nurse leaders about the social determinants of work health. Justin Montgomery, a Dartmouth Health nursing director, first raised this concept several years ago during a webinar. Justin noted the following in the chat, "Much like we know that improving health is not happening solely by … [Read more...]