By Rose O. Sherman, EdD, RN, FAAN How do you leave a difficult job situation without conveying anger? This was an interesting question asked of me by a leader whose position was eliminated after 25 years in her organization. She was given no options for other employment as the employer was downsizing. She will receive a fair severance package but was heartbroken about … [Read more...]
Holding Nurses Accountable for Mistakes
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What do you do when an experienced nurse will not take responsibility for her mistakes? This is a performance management issue that a nurse manager recently discussed in a leadership development program. The manager had tried many approaches over a five-year time-frame to help this nurse gain insight into her behavior but none … [Read more...]
When Environments are not Psychologically Safe
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A senior nursing leader that I am coaching is facing a challenging situation. One of the key members of the executive team demonstrates bullying behaviors that have created a culture that is not psychologically safe. The organization has excellent performance on key metrics. This leader is seen by the CEO as a "get it done" person … [Read more...]
Showing Grace in Leadership
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Today's chaotic healthcare environment often requires that nurse leaders step up and act aggressively to lead change and meet metrics. It is so easy to forget the human side. I was reminded of this recently as a colleague described a rather difficult situation she was confronting. One of her colleagues had urged her to show more … [Read more...]
When Incivility Runs Rampant
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A nursing director recently asked me how to dial down incivility when it runs rampant in the work environment. It is a great question because some of this reflects what is happening in society. Research from the Pew foundation indicates that the majority of Americans (75%) believe that the lack of civility is a crisis in US … [Read more...]
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