By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I had a troubling conversation with a retired CNO who is critical of her successor. What is happening in that health system today would never have happened on my watch, she said confidently. She talked with me about all the retention strategies that she had put in place to ensure the turnover happening today would not occur. What … [Read more...]
When Nurse Managers Burn Out
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN The COVID pandemic has been very hard on the nursing workforce, but no group has felt the sustained impact more intensely than nurse managers. When I ask Chief Nursing Officers today what they are most worried about - almost all respond that they worry about their nurse managers. Many organizations have lost seasoned managers who … [Read more...]
Conducting STAY Interviews
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nursing turnover is on the rise in even the very best organizations. In an environment like this, every retention strategy warrants careful consideration. I have been surprised at how few healthcare organizations use STAY interviews. Leaders conduct these interviews to … [Read more...]
Emotional Intelligence in Leadership
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I was coaching a young leader the other day. Her CNO was concerned because although she had good potential, she lacked emotional intelligence. In talking with her, I realized that she expected staff to get used to the way she is - unfiltered and sometimes abrupt. Even in … [Read more...]
Showing Grace During a Turbulent Time
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Our current healthcare environment is difficult for staff and their leaders. The pandemic has taken a toll on our lives, and many of us are not at our personal best. I recently asked a leader what she had changed about her leadership during COVID - she told me that I show more grace. Before COVID, I was a really aggressive leader … [Read more...]
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