By Rose O. Sherman, EdD, RN, FAAN I was discussing the challenges of being a nurse leader in today's environment in a conference presentation. A leader in the audience told me that one of her great challenges was confronting performance problems, especially those involving customer service. "I just expect because my staff are all professionals that they will come to work, … [Read more...]
5 Strategies to More Effectively Coach Nursing Staff
By Rose O. Sherman, EdD, RN, FAAN "Look, coaching is about human interaction and trying to know your players. Any coach will tell you that. I am no different." - Bill Parcells Why are some nurse leaders so much more effective than others in leading their teams to better outcomes? A senior nursing leader recently told me that her lack of success was because "she did not … [Read more...]
Context-Based Nursing Leadership
By Rose O. Sherman, EdD, RN, FAAN A colleague of mine once took a Chief Nursing Officer position in a community where she had always wanted to live. It was her "dream job" because she just loved the area and the opportunity to spend most of the year outdoors in the sunshine. She had been a highly successful nurse executive in a large academic medical center so she assumed … [Read more...]
The Role of Questions in Developing Nursing Staff
By Rose O. Sherman, EdD, RN, FAAN "Leaders who are helping others to grow and innovate are always trying to craft the best questions to make a difference." Kevin Cashman One of my students told me about situation she had recently observed between a senior nursing leader and staff at a town meeting. There had been some changes in staffing ratios and staff in attendance … [Read more...]
5 Strategies to Help Nursing Staff Manage Change
By Rose O. Sherman, EdD, RN, FAAN Leaders in health care agencies today are trying to strategically plan for a different model of reimbursement. The new model will be based on value of the services versus the old model which was based on the volume of services. It is almost a certainty that the change will bring a reduction in some health care services and fewer hospital … [Read more...]
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