By Rose O. Sherman, EdD, RN, NEA-BC, FAAN One of my younger graduate students took a nurse manager position six months ago on the same unit where she had begun her career as a staff nurse. Initially, she was very excited about the promotion but now she is having second thoughts. Many of her friends now work for her. One recently defriended her on Facebook and she … [Read more...]
The Power of Yes, And
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Have you observed in meetings how when a new idea is introduced, someone in the room inevitably responds with yes, but..... we tried it before we don't have the budget we have too many other priorities The but is a conversation killer. It sends the message … [Read more...]
What Great Managers Do Differently
By Rose O. Sherman, EdD, RN. NEA-BC, FAAN All of us have probably worked for at least one manager who was great. What do these managers do differently and what can we learn from the research about them? In the updated book First Break All the Rules, researchers from the Gallup Corporation answer the question by evaluating 25 years of research with more than 80,000 … [Read more...]
Coaching New Graduates
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN The role of nurse leaders today is more coaching and less managing. This is especially true with our millennial workforce. New graduates today want coaching and guidance. They may sometimes resist feedback but will be more receptive if it is presented as a "coaching moment". What you might not realize is that although reality … [Read more...]
Helping Staff With Their Communication Skills
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I had a mentor who often said that it is the "soft skills" that are often the "hard skills" to master. Communication is certainly at the top of that hard skills list. Poor communication skills in healthcare environments can lead to medical errors, fragmented care, poor team coordination and incivility. In this time of social … [Read more...]
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