By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I am coaching a nurse executive who has a dilemma with one of her directors. The director is in a key leadership role yet has issues relating to others with little insight into how she is perceived. Her behaviors include complaining about upper management, refusing to take responsibility for her mistakes, and intimidating staff … [Read more...]
When Staff Gossip
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Is there a way to stop the gossip? A manager recently asked me this during a workshop. She wondered how much she should tolerate and when should she become involved. Her question is an interesting one. Leadership experts now recognize that negative or malicious gossip is that it is like a virus that can take over and destroy a … [Read more...]
Organizational Culture Navigators
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A young manager talked with me about an experience that she had in her new organization. She had just assumed a nurse manager role and relocated to take the position. Because she had leadership experience, her onboarding was limited to hospital and nursing orientation. Barely three weeks into the position, she attended a meeting … [Read more...]
When Bullying Becomes Normalized
By Rose O. Sherman, EdD, RN, FAAN A nurse manager recently talked with me about the bullying on a unit that she had recently assumed responsibility for. She was shocked at how the bullying behaviors seemed to be normalized and just accepted as part of the culture. The previous nurse manager had not dealt with it because it involved some of her "best" staff. She … [Read more...]
Watch Your Digital Body Language
By Rose O. Sherman, EdD, RN, FAAN, NEA-BC Have you ever sent a text or email message that was completely misunderstood by the recipient? Most leaders have had this experience. Our digital communication style and the signals we send through it have become a key part of leadership communication skills. Leaders are searching for ways to reduce the confusion and frustration … [Read more...]
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