By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What do you do when staff members walk into your office and tell you that they are not happy? Many new managers become concerned and upset when this happens. They often don't know that a tough lesson that leaders learn early is that they can't make everyone happy. There will always be people who are upset with something you do … [Read more...]
When Should Leaders Mediate a Conflict?
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN How can I more effectively manage conflict. This is an issue that many leaders struggle with. The following is a case scenario that is often brought up in leadership development sessions. The Case Scenario A charge nurse on your unit complains … [Read more...]
The Value of Cognitive Rehearsals in Nursing Leadership
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Cognitive rehearsals are frequently cited in the nursing literature as a way to help young nurses confront incivility and bullying. The rehearsal of what to say if you are bullied has proven to be extremely valuable and is part of many nurse residency programs. But cognitive rehearsals can also prove quite valuable in … [Read more...]
Leading Staff through Change
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN The pace of change in every healthcare environment has become fast and furious. Both staff and leaders tell me that it is exhausting. Policies today are often made then quickly reversed to adapt to changes. The human brain loves predictability. We naturally feel safer when we know what to expect and things feel routine. But … [Read more...]
Advice from the Millennial Whisperer
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN My conversations with nurse leaders are often about their challenges with the changes in the nursing workforce, and how they see it impacting the profession. More than 50% of nurses are either Millennials or Generation Z. Many of the trends that we see are here to stay. Successful leaders are those who can change their mindset … [Read more...]
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