By Rose O. Sherman, EdD, RN, NEA-BC There is significant research evidence that a relationship leadership style (authentic, servant, and human-centered leadership) is linked to more effective recruitment and retention and quality patient outcomes. However, nurse leaders increasingly tell me staying relational is more complicated in a transactional healthcare environment. … [Read more...]
Who Owns the Patient Experience?
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nurse managers increasingly report dissatisfaction with how accountability for the patient experience is viewed in their health systems. Consider the following story an Emergency Department Manager recently reported in a manager focus group: “ We have had a triage tent in front of my ED for almost two years – that’s how busy we … [Read more...]
Why Learning to Think Critically is Hard
By Rose O. Sherman, EdD, RN, FAAN I had an interesting discussion with a group of nurse leaders about the challenges they see with their RNs around critically thinking through complex situations. They observed that new nurses ask for recipe-like guidelines for every situation. Nursing does not work that way, they noted - every patient is different, and there are so many … [Read more...]
When Nurses Are Disrespectful to Leaders
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Being a frontline leader today is challenging under the best circumstances, but imagine what it is like when nurses are disrespectful and critical of those who lead them. Nurse managers now tell me that while this behavior might have been confined to nonprofessional staff in the past, some professional staff are now very … [Read more...]
The Potentially High Cost of Nurse Manager Turnover
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN When Nick Saban, longtime football coach at the University of Alabama, announced his retirement from the sport in January 2024, an unintended ripple effect led to more than 60 players and coaches leaving their positions or current teams. This has been made possible by a transfer portal allowing players to switch schools if coaches … [Read more...]
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