By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What do I do when the bully on my unit is an experienced charge nurse? This question came from a new manager. The charge nurse in question had been on the unit "forever." She had a great relationship with the previous manager who described her as the nurse "who keeps everything together under even the most stressful of situations … [Read more...]
Becoming Less Defensive
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A new nurse manager asked my advice on how she could become less defensive. She noticed that every time her director offered a suggestion about how something could have been done differently, she found herself reacting to what she was perceived as criticism. On one level, she knew her reaction was irrational but she was also … [Read more...]
When Senior Leadership Teams are Dysfunctional
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What happens when it is the senior leadership team that is dysfunctional? I have often wondered about the impact that this could have in an organization. My question was answered when I recently worked with a nonprofit agency with significant conflict among their senior leadership. As a team, they knew that they did not play well … [Read more...]
Conflict with a New Boss
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Managing conflict well is a challenge for most nurse leaders under the best of circumstances. When the conflict is with your boss, it can be difficult and stressful. One of my colleagues talked with me about her dilemma with her boss. My colleague has been in a director role in her hospital for almost ten years. A new CNO was … [Read more...]
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