By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A nurse manager tells the following story. I manage a small unit and often take patient care assignments. This means I take work home and do it on the weekends - never fully recharging my batteries. I just took a two-week vacation over Christmas and things imploded. My staff was on the phone nonstop with the leader who covered my … [Read more...]

By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Over the past three decades, the importance of leader emotional intelligence has been widely recognized. It was popularized in 1995 by Daniel Goleman with the publication of his best-selling book Emotional Intelligence.   Emotional intelligence (EQ) is usually defined as self-mastery or the ability to understand and control what we … [Read more...]

By Rose O. Sherman, EdD, RN, NEA-BC, FAAN You may be familiar with the television show Undercover Boss, where CEOs and business owners go undercover in their businesses, working at the point of service for an extended period to assess what is happening with people and processes. Their discoveries are often quite revealing. Some Chief Nursing Officers also schedule regular … [Read more...]