By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Over the past three decades, the importance of leader emotional intelligence has been widely recognized. It was popularized in 1995 by Daniel Goleman with the publication of his best-selling book Emotional Intelligence. Emotional intelligence (EQ) is usually defined as self-mastery or the ability to understand and control what we … [Read more...]
Building Trust in Your Leadership
By Rose O. Sherman, Ed.D, RN, NEA-BC, FAAN New leaders often wonder why it takes so long to build a trusting relationship in their new roles. Trust is a bedrock of leadership. As Warren Buffet has noted, trust is like the air we breathe- no one notices when it is present. When it is absent - everyone notices." Building trust is a slow and delicate process, and it's largely … [Read more...]
A CNO Goes Incognito
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN You may be familiar with the television show Undercover Boss, where CEOs and business owners go undercover in their businesses, working at the point of service for an extended period to assess what is happening with people and processes. Their discoveries are often quite revealing. Some Chief Nursing Officers also schedule regular … [Read more...]
An Update on Brenna
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What are the odds you would talk about a nurse's onboarding experience and then unknowingly have her in the audience when you present a poignant post she wrote on LinkedIn? It happened to me at the OR Manager's conference a few weeks ago. In a keynote, I talked about Brenna's rocky onboarding experience as outlined in the LinkedIn … [Read more...]
Learning to Listen
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What could your organization do to increase your work satisfaction? That question was asked in the July 2022 ANA pulse survey with almost 12,000 RN respondents. Not surprisingly, improved wages and staffing ranked number one and number two. The third highest priority was genuinely listening to my voice and addressing my … [Read more...]
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