By Rose O. Sherman, EdD, RN, NEA-BC I had a mentor who often said that the "soft skills" are often the "hard skills" to master. Communication is undoubtedly at the top of that hard skills list. Poor communication skills in healthcare environments can lead to medical errors, fragmented care, poor team coordination, and incivility. They also lead to patient/family … [Read more...]
Rebuilding a Toxic Culture
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Over the years, many new nurse leaders have talked with me about assuming leadership of a team with a very toxic culture. Their questions range from - How do I get started? to What is a realistic turnaround timeframe? One thing they collectively agreed on is that cultural change is the hard stuff of leadership. Last week, I … [Read more...]
Team-Based Nursing Care – Getting Started
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN In a study released by Incredible Health, 94% of health executives outside of nursing now describe the nursing shortage as critical, and 68% note they would now be unprepared to handle another health emergency like COVID. Their data indicates that 53% of nurses working in health systems now have five years or less experience, and … [Read more...]
Learning From Failure
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I recently did a workshop and a young leader in the workshop reached out to me after the session. She was looking for advice on how to bounce back from a leadership failure. Her story is one that I have heard before from leaders beginning their leadership journey. I wish I had this class before I made some serious mistakes in … [Read more...]
Using Gemba Walks to Improve Staff Communication
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Improving communication across departments is often a key concern when discussing conflict areas in leadership programs. With increasing patient volumes, throughput within a facility can be a major pain point in facilitating timely admissions, discharges, and transfers. Nurse leaders admit that nurses drag their heels with ADTs … [Read more...]
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