By Rose O. Sherman, EdD, RN, FAAN, NEA-BC How do we teach nurses not to be such black-white thinkers? This is an interesting question that leaders have posed in several recent leadership development sessions. One manager gave an example: Last week, one of my young nurses was assigned to six patients. Working with her was our most experienced patient care technician; his … [Read more...]
What Would Success in This Role Look Like for You?
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Living a good life is all about managing your expectations. Decades ago, I remember watching an interview with Paul McCartney of the Beatles after the death of his first wife, Linda, from breast cancer. She was only 56 and left four children. The interviewer asked Paul if he felt life was unfair. He replied that he did not think life … [Read more...]
Five Leadership Mistakes You May Be Making
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN All of us make mistakes - myself included. As I often tell new leaders, while reflecting on things you don't want to repeat is good, don't ruminate about them. Below are five common leadership mistakes to avoid to improve your leadership: 1. Listening to respond rather than listening to hear and learn. Most leaders are problem … [Read more...]
Are We Held Hostage by HCAHPS Scores?
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A CNO colleague recently shared that health systems tolerate terrible behavior from patients and families because they are worried about their HCAHPS scores. She noted, "We are being held hostage because these scores impact our reimbursement. It seems crazy because the demand for healthcare far exceeds our ability to supply it. … [Read more...]
Five Takeaways from the Gallup Workforce Summit
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Last week, I attended the 2024 Gallup Workforce Summit in Omaha, Nebraska. I am always interested in tracking Gallup workforce trends because their research has a historical perspective of almost 50 years. Gallup insights are also interesting because they have client data from every industry, and their work is global. Five … [Read more...]
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