By Rose O. Sherman, EdD, RN, NEA-BC, FAAN One of my Millennial nurse leader students was upset because her Chief Nursing Officer had spoken to her about her lack of responsiveness on email. I don't like email, she explained to me. I prefer to be texted. The challenge is that her organization uses email as their official communication mechanism so opting out is not really … [Read more...]
Confronting Difficult Behavior
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I recently had a conversation with an Uber driver who told me about an experience with an angry, out of control passenger. What he described to me was behavior from patients and sometimes staff during my years of working in the Department of Veterans Affairs. I quickly learned that these interactions were never pleasant but … [Read more...]
When Senior Leadership Teams are Dysfunctional
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What happens when it is the senior leadership team that is dysfunctional? I have often wondered about the impact that this could have in an organization. My question was answered when I recently worked with a nonprofit agency with significant conflict among their senior leadership. As a team, they knew that they did not play well … [Read more...]
Coach Staff with the GROW Model
By Rose O. Sherman, RN, EdD, NEA-BC, FAAN We know that nurse leaders play a key role in both staff recruitment and retention. Your success today in being the type of leader that is a magnet for nurses hinges on your willingness to change your approach to leadership and develop new skills. Being a manager is no longer enough. Younger nurses want to get ahead in their careers … [Read more...]
Fostering Trust Takes Time
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN One of my graduate students who recently became a manager complained to me that her staff did not trust her. She had only been in the role for 3 months. She is the third manager in five years. This trend of frequent turnover of managers is very concerning because we know that trust takes time to build. It is an essential building … [Read more...]
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