By Rose O. Sherman, EdD, RN, FAAN, NEA-BC Have you ever sent a text or email message that was completely misunderstood by the recipient? Most leaders have had this experience. Our digital communication style and the signals we send through it have become a key part of leadership communication skills. Leaders are searching for ways to reduce the confusion and frustration … [Read more...]
The High Cost of Lost Trust in Leadership
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A manager recently asked me what she should do if she no longer trusted her CNO. She had heard rumors that there was discussion about merging her unit with another unit in the hospital because of their volatile patient volumes. The CNO told her that there were no such plans. She soon learned otherwise. The merger had been … [Read more...]
Becoming an Authentic Leader
By Rose O. Sherman, EdD, RN, NEA-BC The other day, I heard an executive nurse leader declare herself to be an authentic nurse leader. We know that authenticity in leadership is critical to building healthy work environments and is standard 6 in the AACN standards for healthy work environments. I did not know this leader well but wondered about the wisdom of this … [Read more...]
The Power of Apologies in Leadership
By Rose O. Sherman, EdD, RN, FAAN An executive nurse leader recently told me that her CEO had blamed her for an error that was later found to be someone else's responsibility. She was upset because when the mistake was pointed out to him - there was no apology even though he had very publicly chastised her. She said she felt very devalued. It can be very difficult for some … [Read more...]
Become a Better Presenter
By Rose O. Sherman, EdD, RN, FAAN I am often asked by leaders how they can become a better presenter and speaker. For some leaders, public speaking strikes fear into their hearts. I always give the same advice - becoming an effective presenter is a learned skill and the more you do it the better you will get. An effective presentation can have a very positive impact in … [Read more...]
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