By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A nursing director recently asked me how to dial down incivility when it runs rampant in the work environment. It is a great question because some of this reflects what is happening in society. Research from the Pew foundation indicates that the majority of Americans (75%) believe that the lack of civility is a crisis in US … [Read more...]
When Metrics Become Punitive
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What happens when our performance metrics become punitive? This is unfortunately happening in some healthcare environments. I have recently talked with two nursing directors who are on disciplinary performance plans because of low patient experience scores in some clinical areas under their supervision. Both feel that there … [Read more...]
How Do You Know That To Be True?
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A new graduate complains to her manager that her preceptor "has it out for me." The manager patiently listens to the story. It sounded to her like the preceptor was simply giving the nurse some developmental feedback. Nothing seemed out of the ordinary about the situation or what was said. The new graduate ended the story by … [Read more...]
The Rules of Engagement in Interim Leader Roles
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I was recently asked by a colleague if I would write a blog about the rules of engagement when in an interim leadership role. Although the use of interim nurse leader roles is common at all levels, there is little guidance out there for those who choose to pursue these roles especially outside of placement by traditional executive … [Read more...]
Helping Millennial Nurses Connect With Their Patients
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN During the past few years, some nurse leaders have talked with me about the difficulty that some young nurses have in establishing connections with the patients that they care for. They wonder aloud if the fine art of conversation was still being taught in school. My faculty colleagues also comment on a different student … [Read more...]
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