By Rose O. Sherman, EdD, RN, NEA-BC, FAAN During the past few years, some nurse leaders have talked with me about the difficulty that some young nurses have in establishing connections with the patients that they care for. They wonder aloud if the fine art of conversation was still being taught in school. My faculty colleagues also comment on a different student … [Read more...]
Watch Your Digital Body Language
By Rose O. Sherman, EdD, RN, FAAN, NEA-BC Have you ever sent a text or email message that was completely misunderstood by the recipient? Most leaders have had this experience. Our digital communication style and the signals we send through it have become a key part of leadership communication skills. Leaders are searching for ways to reduce the confusion and frustration … [Read more...]
The High Cost of Lost Trust in Leadership
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A manager recently asked me what she should do if she no longer trusted her CNO. She had heard rumors that there was discussion about merging her unit with another unit in the hospital because of their volatile patient volumes. The CNO told her that there were no such plans. She soon learned otherwise. The merger had been … [Read more...]
Becoming an Authentic Leader
By Rose O. Sherman, EdD, RN, NEA-BC The other day, I heard an executive nurse leader declare herself to be an authentic nurse leader. We know that authenticity in leadership is critical to building healthy work environments and is standard 6 in the AACN standards for healthy work environments. I did not know this leader well but wondered about the wisdom of this … [Read more...]
The Power of Apologies in Leadership
By Rose O. Sherman, EdD, RN, FAAN An executive nurse leader recently told me that her CEO had blamed her for an error that was later found to be someone else's responsibility. She was upset because when the mistake was pointed out to him - there was no apology even though he had very publicly chastised her. She said she felt very devalued. It can be very difficult for some … [Read more...]
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