By Rose O. Sherman, EdD, RN, FAAN I recently spoke with a CNO who acknowledge feeling frustrated with one of her nurse managers. Although the manager has great potential and is capable, she is not open to coaching. She described to me some behaviors that are seen in people that are not coachable. These include the following: Always thinking they're right Not … [Read more...]
Are Some Meetings Fake Work for Managers?
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I recently listened to an interesting podcast from Michael Hyatt, a leadership thought leader, on the topic of fake work. Fake work is described as activities that don't move your leadership work forward but can be significant time wasters. Hyatt contends that many of the meetings we attend are fake work where nothing is really … [Read more...]
Understanding the Personality Puzzle
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A great leader understands that each individual (themselves included) has unique personality traits that need to be honored in the relationship. One easy-to-remember model, often termed OCEAN in the field of psychology, was developed by Dr. Lewis Goldberg. It has five factors that are measured on a sliding scale from high to low: … [Read more...]
Coaching Emotionally Fragile Staff
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I was recently asked by a manager on a webinar what strategies she should use when coaching a new graduate who is emotionally fragile and reactive to feedback. The nurse was stressed, anxious and demonstrated catastrophic thinking when suggestions were made to improve performance. The manager expressed concern because the new … [Read more...]
Creating Psychological Safety
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I was recently asked by a new manager how to begin rebuilding psychological safety on a unit where staff deeply distrusted their previous leader. Mending a broken trust can be challenging. Blame and incivility were characteristics of the culture that had evolved over many years. New graduate turnover was very high because of the … [Read more...]
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