Emerging Nurse Leader

A leadership development blog

Dealing with Conflict on Your Team

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I hate conflict, a manager recently told me. Her goal is to make her unit a conflict-free zone.  This is a worthy goal but probably not doable I warned her. We know from the work of Patrick Lencioni that the inability to effectively deal with conflict is one of five dysfunctions seen in teams who don't work well together. When teams … [Read more...]

What am I not saying that needs to be said?

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN In a recent Smart Leader brief, author Jerry Colana discussed how conflict avoided is usually only conflict postponed.  His observation made me think about a situation recently presented to me by a nurse leader involving one of her staff nurses.  She was concerned about the abrupt approach that this preceptor was using with new … [Read more...]

When Incivility Runs Rampant

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A nursing director recently asked me how to dial down incivility when it runs rampant in the work environment.  It is a great question because some of this reflects what is happening in society.  Research from the Pew foundation indicates that the majority of Americans (75%) believe that the lack of civility is a crisis in US … [Read more...]

When Metrics Become Punitive

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN What happens when our performance metrics become punitive? This is unfortunately happening in some healthcare environments. I have recently talked with two nursing directors who are on disciplinary performance plans because of low patient experience scores in some clinical areas under their supervision.  Both feel that there … [Read more...]

How Do You Know That To Be True?

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A new graduate complains to her manager that her preceptor "has it out for me."  The manager patiently listens to the story.  It sounded to her like the preceptor was simply giving the nurse some developmental feedback. Nothing seemed out of the ordinary about the situation or what was said.  The new graduate ended the story by … [Read more...]