By Rose O. Sherman, EdD, RN, NEA-BC, FAAN So how do we teach nurses not to be such black-white thinkers? This is an interesting question asked by leaders in several recent leadership development sessions. One manager gave an example: Last week, one of my young nurses was assigned to six patients. Working with her was our most experienced patient care technician; his … [Read more...]
Communicating with Generation Z Nurses
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Communication for nurse leaders across generational groups is becoming more complex. We now have two generations (Millennials and Generation Z) that prefer not to communicate via email, yet it is the formal mechanism for communication in most organizations. With Gen Z nurses, even text messages to let them know about an important … [Read more...]
Why Mattering At Work Matters
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A common theme I hear today from leaders is that frontline nurses are increasingly angry about staffing decisions made without their input. One leader related the following story: One of my night nurses came to me in tears this week. She had come in to work her shift, although she was physically sick because she did not want … [Read more...]
Building Trust in Your Leadership
By Rose O. Sherman, Ed.D, RN, NEA-BC, FAAN New leaders often wonder why it takes so long to build a trusting relationship in their new roles. Trust is a bedrock of leadership. As Warren Buffet has noted, trust is like the air we breathe- no one notices when it is present. When it is absent - everyone notices." Building trust is a slow and delicate process, and it's largely … [Read more...]
A CNO Goes Incognito
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN You may be familiar with the television show Undercover Boss, where CEOs and business owners go undercover in their businesses, working at the point of service for an extended period to assess what is happening with people and processes. Their discoveries are often quite revealing. Some Chief Nursing Officers also schedule regular … [Read more...]
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