By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A wise mentor once told me that just because you are not hearing about something as a leader does not mean it is not happening. I have realized throughout my career that this is sage advice. A nurse manager recently told me about her CNO, who had instructed her, "Don't be so negative and focus on what is wrong - I want to hear what … [Read more...]
A Team First Mindset
By Rose O. Sherman, EdD, RN, NEA-BC For years, nurse leaders never thought much about teamwork. It seemed like such a natural part of nursing. Over the past couple of years, nurse managers are seeing changes in how many younger nurses view teamwork and collaboration. Some nurses have no interest in being team players. They see their assignments in a vacuum regardless of … [Read more...]
Managing Time and Attendance Challenges
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Much of the nursing workforce continues to report feelings of exhaustion and burnout. Nurse well-being is a high priority for health systems and the nurses working in them. Due to the turbulence in healthcare environments, managing staff time and attendance issues has never been more challenging for nurse leaders. Nurses are in the … [Read more...]
Helping Nurses with Communication Skills
By Rose O. Sherman, EdD, RN, NEA-BC I had a mentor who often said that the "soft skills" are often the "hard skills" to master. Communication is undoubtedly at the top of that hard skills list. Poor communication skills in healthcare environments can lead to medical errors, fragmented care, poor team coordination, and incivility. They also lead to patient/family … [Read more...]
Rebuilding a Toxic Culture
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Over the years, many new nurse leaders have talked with me about assuming leadership of a team with a very toxic culture. Their questions range from - How do I get started? to What is a realistic turnaround timeframe? One thing they collectively agreed on is that cultural change is the hard stuff of leadership. Last week, I … [Read more...]
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