Emerging Nurse Leader

A leadership development blog

Who Owns the Patient Experience?

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nurse managers increasingly report dissatisfaction with how accountability for the patient experience is viewed in their health systems. Consider the following story an Emergency Department Manager recently reported in a manager focus group: “ We have had a triage tent in front of my ED for almost two years – that’s how busy we … [Read more...]

Why Learning to Think Critically is Hard

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By Rose O. Sherman, EdD, RN, FAAN I had an interesting discussion with a group of nurse leaders about the challenges they see with their RNs around critically thinking through complex situations. They observed that new nurses ask for recipe-like guidelines for every situation. Nursing does not work that way, they noted - every patient is different, and there are so many … [Read more...]

When Performance Evaluations Get Tricky

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nurse leaders, especially those new in their role, are sometimes faced with giving staff a different performance review than they anticipated.  These situations can bet very tricky. What follows is a typical case that managers present to me: A Case Scenario Sarah is a new leader in a 30-bed ICU. She is new to this … [Read more...]

When Nurses Are Disrespectful to Leaders

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By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Being a frontline leader today is challenging under the best circumstances, but imagine what it is like when nurses are disrespectful and critical of those who lead them. Nurse managers now tell me that while this behavior might have been confined to nonprofessional staff in the past, some professional staff are now very … [Read more...]

Using the One Thing to Set Priorities

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By Rose O. Sherman, EdD, RN, FAAN “The most important things don’t always scream the loudest.”  Bob Hawke Nurse managers are having challenges setting priorities. As one manager explained, We have been told to improve our patient experience scores, but I don't even know where to start - there are so many things we could do differently. This manager is not alone - knowing … [Read more...]